Frequently asked questions
Everything you need to know.
Still have a question? WhatsApp us on +961 79 103 520
True to size. The Essential T-Shirt is a modern regular fit: clean through the shoulder, lightly tapered at the torso, with medium sleeves and a straight hem. It is not oversized and not skin-tight.
If you are between sizes and prefer a little more room, take the larger one.
No. The cut is a regular fit with a slight taper, so it follows the body without clinging. If you want a loose look, take one size up — it reads relaxed rather than baggy.
100% Cotton. Mid-weight, so it holds its shape and is not see-through.
The Essential T-Shirt runs S–XXL and the Essential Hoodie runs M–3XL — they are cut differently, so the ranges are not the same. Every colour comes in every size. Full garment measurements are on the size guide.
Measure a T-shirt you already like: lay it flat, measure armpit to armpit and shoulder to hem, then match it to the closest row in the size guide. Between two sizes, take the larger one.
The T-shirt comes in 5 colours: black, white, navy, dark grey, beige. The hoodie comes in 8: black, charcoal, light grey, navy, olive, sand, burgundy, white. Every colour comes in every size.
Yes. The Essential Hoodie is a plain pullover — no logo, no print — in 8 colours: black, charcoal, light grey, navy, olive, sand, burgundy, white. It runs M–3XL, and goes through the same cash-on-delivery checkout.
Go by weight, not by the size you take in a T-shirt. The maker sizes this hoodie by the body it is cut for, and its labels do not line up with the tee — plenty of people who wear L in the T-shirt are an XL or XXL here.
The size guide has the full chart, and the size finder on the product page will read it for you. Some bands overlap: if your weight falls in two, either will fit and the larger is the roomier look.
Yes. In the 3-Pack and 6-Pack you choose each garment separately, so you can take a different colour for every one — or the same colour throughout. The hoodie 3-Pack works the same way.
Yes. Sizes are chosen per garment as well, so one pack can hold different sizes. Useful if you are ordering for more than one person.
Cash on delivery only. There is no online payment and no card details are collected anywhere on this site.
Place your order with your name, phone number and address. We confirm it by phone, then the courier brings your order and you pay them in cash when it arrives.
Delivery is 3–5 working days across Lebanon.
Payment is collected first, then the package is yours to open and check. If anything is wrong with what arrives, message us on WhatsApp the same day and we will make it right.
Lebanon only, to any address a courier can reach. We do not ship abroad yet.
Delivery is $4.00 across Lebanon. The delivery charge, if any, is shown before you place your order.
Sizes can be exchanged within 3 days of delivery, as long as the shirt is unworn, unwashed and in its original packaging. The courier fee for the exchange is paid by the customer.
Message us on WhatsApp within those 3 days and we will arrange the swap.
Choose a pack, pick a colour and size for each shirt, then give your name, phone number and address at checkout. We confirm the order with you, and you pay the courier in cash when it arrives.
No. There is no sign-up and no password — just the delivery details needed to bring the order to you.
Yes, as long as it has not been dispatched. Message us on WhatsApp with your order number and we will change or cancel it. Nothing is paid up front, so a cancellation costs you nothing.
The courier calls you, and if you cannot take it then, they arrange another attempt — normally the next working day. If we cannot reach you after repeated attempts the order is returned and cancelled, at no cost to you.
Yes — within 3 days of delivery, on a shirt that is unworn, unwashed and in its original packaging. The courier fee for the swap is paid by you when the size chosen was wrong.
That is on us. Message us within 3 days with your order number and a photo, and we will collect it and bring the right one — you pay no courier fee.
WhatsApp is the fastest way to reach us — message +961 79 103 520 and we will answer there.
Still stuck?
WhatsApp us on +961 79 103 520 — that is where we answer fastest.